Course ID:
TGS-2022601490
Course duration:
3 days, 9am – 6pm
We offer flexible learning options (online, instructor-led, hybrid) to fit your learning style
Principal Consultant Sapience Consulting
Principal Consultant Sapience Consulting
Site Reliability Engineering Foundation
Synopsis
The SRE (Site Reliability Engineering) Foundation℠ course is an introduction to the principles & practices that enable an organisation to reliably and economically scale critical services. Introducing a site-reliability dimension requires organisational re-alignment, a new focus on engineering & automation, and the adoption of a range of new working paradigms.
The course highlights the evolution of SRE and its future direction, and equips participants with the practices, methods, and tools to engage people across the organisation involved in reliability and stability evidenced through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as understanding, setting and tracking Service Level Objectives (SLO’s).
The course was developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organisations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.
This course positions learners to successfully complete the SRE Foundation certification exam.
Outlines
- SRE Principles & Practices
- What is Site Reliability Engineering?
- SRE & DevOps: What is the Difference?
- SRE Principles & Practices
- Service Level Objectives & Error Budgets
- Service Level Objectives (SLO’s)
- Error Budgets
- Error Budget Policies
- Reducing Toil
- What is Toil?
- Why is Toil Bad?
- Doing Something About Toil
- Monitoring & Service Level Indicators
- Service Level Indicators (SLI’s)
- Monitoring
- Observability
- SRE Tools & Automation
- Automation Defined
- Automation Focus
- Hierarchy of Automation Types
- Secure Automation
- Automation Tools
- Anti-Fragility & Learning from Failure
- Why Learn from Failure
- Benefits of Anti-Fragility
- Shifting the Organisational Balance
- Organisational Impact of SRE
- Why Organisations Embrace SRE
- Patterns for SRE Adoption
- On-Call Necessities
- Blameless Post-Mortems
- SRE & Scale
- SRE, Other Frameworks, Trends
- SRE & Other Frameworks
- The Future.
Objectives
On completion of this course, the following learning outcomes achieved will include the practical understanding of:
- The history of SRE and its emergence at Google
- The inter-relationship of SRE with DevOps and other popular frameworks
- The underlying principles behind SRE
- Service Level Objectives (SLO’s), Error budgets and the associated policies
- Service Level Indicators (SLI’s) and the modern monitoring landscape
- Toil and its effect on an organisation’s productivity
- Some practical steps that can help to eliminate toil
- Observability as something to indicate the health of a service
- SRE tools, automation techniques and the importance of security
- Anti-fragility, our approach to failure and failure testing
- The organisational impact that introducing SRE brings.
Audiences
Certification and Exam Info
CERTIFICATION
Participants who successfully complete the course and pass the examination will be recognised as certified with Site Reliability Engineering Foundation (SREF) issued and governed by DevOps Institute. Delegates who do not attain a passing score for the examination would be awarded a course attendance certificate only.
EXAMINATION FORMAT
- 40 Multiple Choice
- 1 mark per correct answer
- 26 marks required to pass (out of 40
available) – 65% - Sixty minutes duration
- Web-based open-book exams.
Pre-requisites
The are no prerequisites to attending the Site Reliability Engineering course or sitting the certification examination. Familiarity with DevOps definitions and principles are advantageous.
Funding Available
Terms and conditions apply.
Please visit our IBF STS programme page for full details. PSEA page for more info.
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Please visit our SkillsFuture Credit page for full details.
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NTUC members can use the Union Training Assistance Programme (UTAP) to partially cover the cost of their training.
Visit our UTAP page for more info.
Terms and conditions apply.
Schedule
As Principal Consultant, Lionel Seaw offers extensive technical and managerial depth across government, pharmaceutical, and financial sectors. A trusted advisor, he combines real-world experience with a strategic helicopter-view to manage complex changes. Lionel is dedicated to building high-performance teams through effective methodologies and best practices, achieving mission-critical objectives with perseverance and focus.
Feisal Ismail is an experienced technology and management leader who has supported organisations across government, pharmaceutical, technology, and financial services sectors. An ITIL and DevOps Institute Ambassador, he helps organisations align digital and technology strategies with broader business objectives through pragmatic, results-oriented guidance grounded in globally recognised best practices and real-world operational constraints. Meticulously organised and highly collaborative, Feisal is recognised for delivering effective and sustainable outcomes in complex engagements.
Tan Hoon Wee is an accomplished IT professional with extensive international experience in managing shared services and complex project delivery. Expert in both Waterfall and Agile methodologies, he holds prestigious certifications including PMP, PRINCE2, and CSM. He specialises in advising on organisational change and process optimisation, leveraging exceptional communication skills to maintain outstanding client relationships.
Huang Yi-Jen is a specialist consultant in IT Governance and Management Frameworks. With a portfolio spanning Service Management, Agile, and Risk Management, she is recognised for achieving sustainable results through an organised, proactive delivery model. Yi-Jen is a natural communicator who excels at managing diverse stakeholders and solving complex challenges with an innovative, value-driven and professional mindset.
Luqman Haniff is an IT security specialist with over a decade of experience advising SMEs on infrastructure and information security management. A meticulous problem solver, Haniff utilises a balanced macro-and-micro approach to tackle organisational vulnerabilities. He specialises in creating targeted, custom solutions that bridge the gap between technical necessity and cost-effective business strategy for robust protection.
Why Us?
Participants can attend a complimentary refresher if they wish (1-year validity and subject to approval)
Should you have questions after the course, you may contact the trainer for assistance regarding course material
1 year access to our E-learning portal. Including:
– E-books available for download
– Official sample exam
– Randomised quiz formulated by Sapience Trainers based on past examinations