Business Simulation duration:
1 day
The Phoenix Project
Synopsis
The Phoenix Project is a DevOps business simulation. A business simulation is an interactive workshop in which teams of people work on challenging issues within a simulated environment. In a simulation each participant will play a role and has specific tasks, responsibilities and authority.
Do you recognise these challenges?
- Faster and reliable deployment
- How to create a new culture?
- Better collaboration between DEV and OPS
We all know the typical IT behaviours and complaints about developers throwing seemingly untested solutions over the wall into production and leaving operations to pick up the pieces. On the other hand, we hear development complaining about the barriers put up by operations that delay deployment, or workload demands placed on developers from IT Operations like minor updates, fixing issues and applications not working.
The increasing penetration of IT into all areas of the business and the desire for ever more and ever faster customer-facing solutions is compounding the issues even more. As a result, the workload on development and IT Operations is growing, workflows are stuck and, IT Projects are failing, business executives are angry and frustrated, seeing lost business opportunities and risks to business operations. Gene Kim, Kevin Behr and George Spafford wrote an excellent novel “The Phoenix Project” about an organisation facing these challenges and how the applied DevOps principles to realize significant improvements and business value.This business simulation is built around this ground breaking book and let you experience the dynamics of the book.
Outlines
Parts Unlimited is in trouble. Newspaper reports reveal the poor financial performance of the organization. The only way forward to not only save the company but to make it competitive and profitable is “The Phoenix Project” which represents an IT-enabled business transformation, with Retail Operations as the business owner of this project.
The VP of IT Operations is asked to take the lead of the IT Department and make sure “The Phoenix Project” will be successful. But he is facing a tremendous amount of work. Huge backlogs of issues, features and projects. Your team will act in different roles within the company Parts Unlimited. You can be Retail Operations, Human Resources or Finance playing the Business of the company. Running your projects. Or you can be the VP of IT Operations or other members of his IT Team that needs to develop the applications and solve the IT Issues.
Your challenge is to use the DevOps principles and apply them in this serious Business Simulation. In three rounds you will work on the IT Projects and IT Issues and make sure “The Phoenix Project” will be finished on time. But, beware, the business keeps coming up with new ideas and demands and external developments outside your control can also throw a spanner in the works.
Objectives
- How to apply DevOps principles in a real life situation?
- How to find the right balance between delivering your SLA requirements and your IT Projects according to plan?
- How to experience how DevOps can bring serious value to your business?
- How to increase the efficiency and effectiveness of your IT Department?
- How to create better flow in your teams?
- How to develop people’s skills to act in a DevOps environment?
- How to show business their responsibilities in making IT Projects more successful?
Audiences
This simulation is targeted to all roles and employees in Business, IT Development and IT Operations who want to apply Lean, Agile and ITSM principles to improve the performance of their IT Services or to create more value out of their IT Solutions. This simulation is for organizations who want to develop that culture to achieve better collaboration and as a result, faster and errorless deployment of new IT Solutions.
The simulation can be used for:
- Awareness programs
- Assessment sessions
- Teambuilding.
Certification and Exam Info
The Phoenix Project is a great add-on to any DevOps course.
Pre-requisites
No prior knowledge of DevOps is required.
As Principal Consultant, Lionel Seaw offers extensive technical and managerial depth across government, pharmaceutical, and financial sectors. A trusted advisor, he combines real-world experience with a strategic helicopter-view to manage complex changes. Lionel is dedicated to building high-performance teams through effective methodologies and best practices, achieving mission-critical objectives with perseverance and focus.
Feisal Ismail is an experienced technology and management leader who has supported organisations across government, pharmaceutical, technology, and financial services sectors. An ITIL and DevOps Institute Ambassador, he helps organisations align digital and technology strategies with broader business objectives through pragmatic, results-oriented guidance grounded in globally recognised best practices and real-world operational constraints. Meticulously organised and highly collaborative, Feisal is recognised for delivering effective and sustainable outcomes in complex engagements.
Tan Hoon Wee is an accomplished IT professional with extensive international experience in managing shared services and complex project delivery. Expert in both Waterfall and Agile methodologies, he holds prestigious certifications including PMP, PRINCE2, and CSM. He specialises in advising on organisational change and process optimisation, leveraging exceptional communication skills to maintain outstanding client relationships.
Huang Yi-Jen is a specialist consultant in IT Governance and Management Frameworks. With a portfolio spanning Service Management, Agile, and Risk Management, she is recognised for achieving sustainable results through an organised, proactive delivery model. Yi-Jen is a natural communicator who excels at managing diverse stakeholders and solving complex challenges with an innovative, value-driven and professional mindset.
Luqman Haniff is an IT security specialist with over a decade of experience advising SMEs on infrastructure and information security management. A meticulous problem solver, Haniff utilises a balanced macro-and-micro approach to tackle organisational vulnerabilities. He specialises in creating targeted, custom solutions that bridge the gap between technical necessity and cost-effective business strategy for robust protection.
Why Us?
Participants can attend a complimentary refresher if they wish (1-year validity and subject to approval)
Should you have questions after the course, you may contact the trainer for assistance regarding course material
1 year access to our E-learning portal. Including:
– E-books available for download
– Official sample exam
– Randomised quiz formulated by Sapience Trainers based on past examinations
