ITIL 4 Specialist Plan, Implement and Control (PIC) certification course image highlighting change enablement, release and deployment, configuration, and asset management practices in IT service management.

Course ID: 

TGS-2024050786

Course duration:

4 days, 9am – 5pm

We offer flexible learning options (online, instructor-led, hybrid) to fit your learning style

Certifications
Meet your Trainers
Lionel Seaw

Principal Consultant
Sapience Consulting

Lionel Seaw

Principal Consultant
Sapience Consulting

ITIL®4 Specialist: Plan, Implement and Control

About The Course

The ITIL4 Plan, Implement and Control course is designed to equip IT professionals with the knowledge and skills required to effectively plan, implement and control IT services in alignment with the ITIL4 framework. This course builds upon the foundational concepts of ITIL4 and aims to establish good cross-practice collaboration and effective service value streams in support of business objectives.

Participants will explore the key principles and practices of ITIL4 in the context of planning, impIementing and controlling IT services. Participants will gain deeper insights into change enablement, service configuration management, IT asset management, release management and deployment management practices with best practice guidance (centred around the four dimensions of service management) at both strategic, tactical and operational levels to maximise value from the ITIL4 practices.

By the end of this course, participants will possess a comprehensive understanding of ITIL4 principles and practices related to planning, implementing and controlling IT services. The course also includes guidance to measure practice capability levels and understand factors that correlate with practice success.

  • IT Asset Management Practice
    ○The key concepts of the practice.
    ○The processes of the practice.
    ○The roles and competences of the practice.
    ○How information and technology support and enable the practice.
    ○The role of partners and suppliers in the practice.
    ○How the ITIL® capability model can be used to develop the practice.
    ○The recommendations for the practice success.
  • Change Enablement Practice
    ○The key concepts of the practice.
    ○The processes of the practice.
    ○The roles and competences of the practice.
    ○How information and technology support and enable the practice.
    ○The role of partners and suppliers in the practice.
    ○How the ITIL® capability model can be used to develop the practice.
    ○The recommendations for the practice success.
  • Deployment Management Practice
    ○The key concepts of the practice.
    ○The processes of the practice.
    ○The roles and competences of the practice.
    ○How information and technology support and enable the practice.
    ○The role of partners and suppliers in the practice.
    ○How the ITIL® capability model can be used to develop the practice.
    ○The recommendations for the practice success.
  • Service Configuration Management Practice
    ○The key concepts of the practice.
    ○The processes of the practice.
    ○The roles and competences of the practice.
    ○How information and technology support and enable the practice.
    ○The role of partners and suppliers in the practice.
    ○How the ITIL® capability model can be used to develop the practice.
    ○The recommendations for the practice success.
  • Release Management Practice
    ○The key concepts of the practice.
    ○The processes of the practice.
    ○The roles and competences of the practice.
    ○How information and technology support and enable the practice.
    ○The role of partners and suppliers in the practice.
    ○How the ITIL® capability model can be used to develop the practice.
    ○The recommendations for the practice success.
  • Plan, Implement and Control
    ○ Understand the processes and value streams of the Plan, Implement & Control practices.
    ○ How information and technology support and enable the practices.
    ○ Recommendations for the Plan, Implement & Control practices success.

By completing this course, the following Learning Outcomes (LO) will be achieved:

  • LO1: Identify associated costs and resources for IT assets to implement basic, small scale changes.
  • LO2: Identify associated costs and resources for service configuration items to implement basic, small scale changes.
  • LO3: Analyse the impact of deployment changes on business processes using key performance metrics.
  • LO4: Analyse the impact of changes to employees and stakeholders and produce communication materials to update affected employees and stakeholders.
  • LO5: Apply change control procedures to authorised changes in the regular work processes, using change enablement.
  • LO6: Analyse changes and transitions in change enablement and propose finetuning suggestions for business processes or operations.

The target audience for this course and qualification are:

  • ITSM managers, aspiring managers and practitioners developing their ITSM knowledge based on ITIL4
  • ITSM practitioners that seek to validate their skills and knowledge in establishing effective cross-practice collaboration and value streams
  • Individuals who are pursuing the ITIL Master designation
 
Recommended Learner Profile:
  • Language and literacy proficiency level : Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5
  • Required years of experience in relevant domain : Minimum of 1 year of working experience.

Candidates who attend the course will be better positioned to successfully complete the ITIL4 Specialist: Plan, Implement and Control certification examination. The ITIL4 Foundation certification is a prerequisite to sitting this examination.

About the examination:

  • Exam duration: 90 minutes to complete the exam.
  • Exam format: 60 questions, multiple choice, proctored, closed-book.
  • Passing score: 39 marks required to pass (out of 60 available) – 65%.
  • ITIL4 Foundation certification is a pre-requisite to sit the examination.

All exams will be conducted online. The exams are web-proctored by PeopleCert and are available 24/7. Successful participants earn the ITIL4 Specialist: Plan, Implement and Control certification.

Letter of Attendance from Sapience Consulting:
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Letter of Attendance from Sapience Consulting.

The following information are relevant for candidates who are seeking SSG-funding support for the course:

  • Assessments
    Candidates must pass all prescribed tests/assessments and attain 100% competency to be eligible for funding support.
    ○ Mode of Assessment: Written Assessment, Case Study Assessment.
  • Statement of Attainment (SOA) from SkillsFuture Singapore:
     After passing the assessment(s), you’ll receive a SkillsFuture Singapore Statement of Attainment (SOA) certifying that you have achieved the following Competency Standard(s):
    ○ ICT-SNA-3006-1.1 – Change Management-3.
Instructions to access and download your certificate can be found HERE.
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Funding Available

SSG Funding
SSG Funding
Please visit our SkillsFuture Singapore (SSG) Funding page for full details.
Find Out More

Terms and conditions apply.

PSEA Funding
PSEA Funding

Please visit our IBF STS programme page for full details.  PSEA page for more info.

Find Out More

Terms and conditions apply.

SkillsFuture Credit
SkillsFuture Credit

Please visit our SkillsFuture Credit page for full details.

Find Out More

Terms and conditions apply.

Supported by UTAP
Supported by UTAP

NTUC members can use the Union Training Assistance Programme (UTAP) to partially cover the cost of their training.
Visit our UTAP page for more info.

Find Out More

Terms and conditions apply.

Schedule

ITIL®4 Specialist: Plan, Implement and Control

Governance and Service Management Principals: PeopleCert
Duration: 4 Physical Enquiry
Find Out More
Lionel Seaw

As Principal Consultant, Lionel Seaw offers extensive technical and managerial depth across government, pharmaceutical, and financial sectors. A trusted advisor, he combines real-world experience with a strategic helicopter-view to manage complex changes. Lionel is dedicated to building high-performance teams through effective methodologies and best practices, achieving mission-critical objectives with perseverance and focus.

Feisal Ismail

Feisal Ismail is an experienced technology and management leader who has supported organisations across government, pharmaceutical, technology, and financial services sectors. An ITIL and DevOps Institute Ambassador, he helps organisations align digital and technology strategies with broader business objectives through pragmatic, results-oriented guidance grounded in globally recognised best practices and real-world operational constraints. Meticulously organised and highly collaborative, Feisal is recognised for delivering effective and sustainable outcomes in complex engagements.

Tan Hoon-Wee

Tan Hoon Wee is an accomplished IT professional with extensive international experience in managing shared services and complex project delivery. Expert in both Waterfall and Agile methodologies, he holds prestigious certifications including PMP, PRINCE2, and CSM. He specialises in advising on organisational change and process optimisation, leveraging exceptional communication skills to maintain outstanding client relationships.

Yi-Jen Huang

Huang Yi-Jen is a specialist consultant in IT Governance and Management Frameworks. With a portfolio spanning Service Management, Agile, and Risk Management, she is recognised for achieving sustainable results through an organised, proactive delivery model. Yi-Jen is a natural communicator who excels at managing diverse stakeholders and solving complex challenges with an innovative, value-driven and professional mindset.

Luqman Haniff

Luqman Haniff is an IT security specialist with over a decade of experience advising SMEs on infrastructure and information security management. A meticulous problem solver, Haniff utilises a balanced macro-and-micro approach to tackle organisational vulnerabilities. He specialises in creating targeted, custom solutions that bridge the gap between technical necessity and cost-effective business strategy for robust protection.

Why Us?

Complimentary refresher

Participants can attend a complimentary refresher if they wish (1-year validity and subject to approval)

Post Course Advisory Support

Should you have questions after the course, you may contact the trainer for assistance regarding course material

E-learning Portal Access

1 year access to our E-learning portal. Including:
– E-books available for download
– Official sample exam
– Randomised quiz formulated by Sapience Trainers based on past examinations

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