Course duration:
1 day, 9am – 6pm
We offer flexible learning options (online, instructor-led, hybrid) to fit your learning style
Principal Consultant Sapience Consulting
Principal Consultant Sapience Consulting
ITIL Foundation Bridge – Version 5
About The Course
The ITIL® Foundation Bridge (Version 5) course is designed for ITIL 4 certified professionals who want a fast, focused pathway to transition to ITIL Foundation (Version 5). It provides a concise yet comprehensive overview of the key enhancements, new concepts and updated practices introduced in the latest version of the ITIL framework.
Rather than revisiting existing ITIL 4 knowledge, this course focuses exclusively on what has changed, enabling participants to efficiently update their understanding and remain relevant in a rapidly evolving digital and AI-driven environment. It introduces updated concepts in digital product and service management, including how value is co-created through modern operating models and lifecycle practices.
The course also highlights how ITIL has evolved to support emerging technologies such as automation, artificial intelligence and data-driven decision-making, while maintaining its core principles of value creation and continual improvement. Participants will gain clarity on the updated ITIL Value System, lifecycle model and value streams, ensuring they can confidently apply ITIL Version 5 in real-world scenarios.
By the end of the course, participants will have a clear understanding of the differences between ITIL 4 and ITIL (Version 5), enabling them to adopt updated practices quickly and effectively within their organisations.
What Will I Learn?
Upon completion of this course, you will be able to:
- Understand the key differences between ITIL 4 and ITIL (Version 5)
- Describe updated concepts in digital product and service management
- Understand the ITIL Product and Service Lifecycle and its key activities:
- Discover
- Design
- Acquire
- Build
- Transition
- Operate
- Deliver
- Support
- Explain how value is co-created through products and services
- Understand the ITIL Value System and its key components:
- Guiding principles
- Governance
- Value chain
- Management practices
- Continual improvement
- Understand the ITIL Four Dimensions of Service Management and their strategic importance
- Describe value streams and how they support value delivery
- Understand how ITIL integrates with Agile, DevOps and modern practices
- Identify how AI, automation and digital technologies enhance service management
- Apply updated ITIL concepts to improve performance, collaboration and outcomes
How Will I Benefit?
By completing this course, you will:
- Quickly update your ITIL knowledge without relearning existing ITIL 4 content
- Stay current with the latest ITIL framework and industry best practices
- Gain a clear understanding of new concepts in digital product and service management
- Improve your ability to apply ITIL in modern, digital and AI-enabled environments
- Enhance collaboration across teams using a common, updated language and framework
- Strengthen your capability to deliver value through improved products and services
- Increase confidence in applying updated ITIL practices within your organisation
- Prepare effectively for progression to higher-level ITIL (Version 5) certifications
- Support organisational transition to ITIL (Version 5) in a structured and efficient manner
Am I Right For This Course?
Certification Examination
Candidates who attend the course will be eligible to sit the ITIL® Foundation Bridge (Version 5) certification examination.
Prerequisite:
- Candidates must hold an ITIL 4 certification (excluding certain specialist modules) before taking the ITIL® Foundation Bridge (Version 5) examination.
About the examination:
- Exam duration: 30 minutes
- Exam format: 20 questions, multiple-choice, closed book
- Pass mark: 65% (13 out of 20 questions)
- Focus: Assessment of ITIL (Version 5) updates and enhancements only
All exams will be conducted online. The exams are web-proctored by PeopleCert and are available 24/7. Successful participants will be awarded the ITIL® Foundation (Version 5) certification.
Additional Information
Letter of Attendance from Sapience Consulting:
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Letter of Attendance from Sapience Consulting.
Funding Available
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NTUC members can use the Union Training Assistance Programme (UTAP) to partially cover the cost of their training.
Visit our UTAP page for more info.
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Schedule
As Principal Consultant, Lionel Seaw offers extensive technical and managerial depth across government, pharmaceutical, and financial sectors. A trusted advisor, he combines real-world experience with a strategic helicopter-view to manage complex changes. Lionel is dedicated to building high-performance teams through effective methodologies and best practices, achieving mission-critical objectives with perseverance and focus.
Feisal Ismail is an experienced technology and management leader who has supported organisations across government, pharmaceutical, technology, and financial services sectors. An ITIL and DevOps Institute Ambassador, he helps organisations align digital and technology strategies with broader business objectives through pragmatic, results-oriented guidance grounded in globally recognised best practices and real-world operational constraints. Meticulously organised and highly collaborative, Feisal is recognised for delivering effective and sustainable outcomes in complex engagements.
Tan Hoon Wee is an accomplished IT professional with extensive international experience in managing shared services and complex project delivery. Expert in both Waterfall and Agile methodologies, he holds prestigious certifications including PMP, PRINCE2, and CSM. He specialises in advising on organisational change and process optimisation, leveraging exceptional communication skills to maintain outstanding client relationships.
Huang Yi-Jen is a specialist consultant in IT Governance and Management Frameworks. With a portfolio spanning Service Management, Agile, and Risk Management, she is recognised for achieving sustainable results through an organised, proactive delivery model. Yi-Jen is a natural communicator who excels at managing diverse stakeholders and solving complex challenges with an innovative, value-driven and professional mindset.
Luqman Haniff is an IT security specialist with over a decade of experience advising SMEs on infrastructure and information security management. A meticulous problem solver, Haniff utilises a balanced macro-and-micro approach to tackle organisational vulnerabilities. He specialises in creating targeted, custom solutions that bridge the gap between technical necessity and cost-effective business strategy for robust protection.
Why Us?
Participants can attend a complimentary refresher if they wish (1-year validity and subject to approval)
Should you have questions after the course, you may contact the trainer for assistance regarding course material
1 year access to our E-learning portal. Including:
– E-books available for download
– Official sample exam
– Randomised quiz formulated by Sapience Trainers based on past examinations
