Business Simulation duration:
1 day
Apollo 13
Synopsis
“Apollo 13 – an ITSM case experience™” is a business simulation. A business simulation is an interactive workshop in which teams of people work on challenging issues within a simulated environment. In a simulation each participant will play a role and has specific tasks, responsibilities and authority.
Do you recognise these challenges in ITSM?
- We are operating in silos
- Not getting hoped for value
- Struggling to translate theory into practice.
Why is this? A great deal of ITSM training is focused on ‘Training to pass the exam’, and not on ‘how to practically apply the theory’ in day-to-day work. Adopting best practices represents an ‘organisational change’. There is often too little attention to the ‘ABC’ (Attitude, Behavior, Culture), the need to ‘create buy-in’, ‘overcome resistance’ and ‘empower people to change’.
Many organisations see ITSM improvements as ‘Implementation projects’ and fail to embed CSI (Continual Service Improvement) as a core capability within the culture of the organisation. Still, too many IT organisations are internally focused, failing to adequately focus on the Customer and the Business Value that these best practices must deliver. This business simulation helps address these reasons we struggle to practically adopt and apply ITSM best practices.
Outlines
Fifty-five hours and fifty-five minutes into the mission. On board Apollo 13 the astronauts suddenly hear a loud ‘bang’. The bang is the explosion of the liquid oxygen tank #2 in the Service Module, providing vital oxygen used by the fuel cells that are Apollo’s primary power source. The backup battery-powered electric supply in the Command and Service Module (CSM) has a lifetime of up to ten hours. Unfortunately, Apollo 13 and the astronauts are 87 hours from home. Their spacecraft is slowly dying. They have a serious problem, unless you and the ground support staff start working as a team to solve this problem. But remember, time is running out. Fast. Welcome to the ‘Apollo 13 – an ITSM case experience™’ simulation game.
The ‘Apollo 13 – an ITSM case experience™’ simulation game is an intense, one-day training in which ITIL V3 concepts and processes are experienced through the use of an interactive game. In this training, real life situations taken from the Apollo 13 mission are simulated. You will work in a team, playing the roles of the Mission Control Center in Houston.
Your mission: bring the crippled spacecraft and its crew safely home. By doing so, you and your colleagues will learn and experience all the benefits of ITIL best practice solutions.
Objectives
- Learn how to use ITIL to create IT Service management capabilities that are a strategic asset
- Learn how good IT Service management capabilities enable you to manage cost and risk and at the same time deliver business value
- Learn how to translate business demands into service solutions and demonstrate measurable results
- Learn how to use a Continual Improvement approach for identifying and removing risks and weaknesses and for realizing performance improvements
- Learn how integrated People, Process, Products and Partners enable you to deliver value
- Learn how good management tooling will help manage & control the workflow more effectively and efficiently and support knowledge capture and sharing
- Understand the interdependency of processes
- Learn how to co-operate and how to improve working processes by designing and implementing as a team
- Learn the importance of clearly defined, agreed, understood and embedded tasks, roles, responsibility and accountability
- Gain insight into possible improvements in your own working environment.
Audiences
Certification and Exam Info
Apollo 13 is a great add-on to ITIL Training and Certification.
Pre-requisites
No prior knowledge of ITSM is required. Participants with service management experiences can benefit more from the simulation.
As Principal Consultant, Lionel Seaw offers extensive technical and managerial depth across government, pharmaceutical, and financial sectors. A trusted advisor, he combines real-world experience with a strategic helicopter-view to manage complex changes. Lionel is dedicated to building high-performance teams through effective methodologies and best practices, achieving mission-critical objectives with perseverance and focus.
Feisal Ismail is an experienced technology and management leader who has supported organisations across government, pharmaceutical, technology, and financial services sectors. An ITIL and DevOps Institute Ambassador, he helps organisations align digital and technology strategies with broader business objectives through pragmatic, results-oriented guidance grounded in globally recognised best practices and real-world operational constraints. Meticulously organised and highly collaborative, Feisal is recognised for delivering effective and sustainable outcomes in complex engagements.
Tan Hoon Wee is an accomplished IT professional with extensive international experience in managing shared services and complex project delivery. Expert in both Waterfall and Agile methodologies, he holds prestigious certifications including PMP, PRINCE2, and CSM. He specialises in advising on organisational change and process optimisation, leveraging exceptional communication skills to maintain outstanding client relationships.
Huang Yi-Jen is a specialist consultant in IT Governance and Management Frameworks. With a portfolio spanning Service Management, Agile, and Risk Management, she is recognised for achieving sustainable results through an organised, proactive delivery model. Yi-Jen is a natural communicator who excels at managing diverse stakeholders and solving complex challenges with an innovative, value-driven and professional mindset.
Luqman Haniff is an IT security specialist with over a decade of experience advising SMEs on infrastructure and information security management. A meticulous problem solver, Haniff utilises a balanced macro-and-micro approach to tackle organisational vulnerabilities. He specialises in creating targeted, custom solutions that bridge the gap between technical necessity and cost-effective business strategy for robust protection.
Why Us?
Participants can attend a complimentary refresher if they wish (1-year validity and subject to approval)
Should you have questions after the course, you may contact the trainer for assistance regarding course material
1 year access to our E-learning portal. Including:
– E-books available for download
– Official sample exam
– Randomised quiz formulated by Sapience Trainers based on past examinations
