Key Concepts of Cloud• Cloud Customer Journey• Introduction to Cloud and Cloud Solutions• Governance and Shared ResponsibilitiesExplore: Benefitting From Cloud• Cloud’s Role and Strategy• Cloud Strategic Positioning and Scope• Formulating Cloud Strategy• Value, Outcomes, Cost and RiskEngage: Meeting Cloud ServiceProviders• Understanding CSP Landscapes• Defining Requirements for Cloud• RFI and Proof of Concepts• Conducting Cloud Readiness Assessments• Engaging With Cloud Service Providers• Reviewing Cloud Strategies and Service RequirementsOffer: Selecting the Right Service andService Providers• Minimum ROI Attainment• Request and Reviewing Proposals• ROI of Proposed Cloud Services• Cloud Service Business CaseAgree: Negotiating and Planning• Agreeing and Planning Value CoCreation and Cloud Services• Cloud Service Agreements• Shared Responsibility Models• Roles and Responsibilities Map• Charging ModelsOnboard: Moving To The Cloud• Considerations for Onboarding• Migrating to cloud as part of onboarding• Security and Compliance ConsiderationsCo-Create: Enabling Value• Operating Model Alignment• Value Co-creation Map for Cloud• Value Co-creation Drivers• Managing and Optimising Cloud Service ConsumptionRealise: Measuring and Improving• Maintaining Operating Model Alignment• VUCA and the Cloud• Continual Improvement for Cloud

On completion of this course, the following learning outcomes will be achieved:Analyse available solutions and potential benefits using a vendor-neutral approachEffectively identify, select and deliver optimized cloud servicesFacilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 frameworkAdopt a customer-focused end-to-end cloud procurement user journey

The target audience for this course and qualification are:Individuals continuing their journey or developing knowledge in service managementITSM managers and aspiring ITSM managersCloud architects and consultantsProcurement and managers invoiced in shaping direction and strategy involving cloud servicesC-level and aspirants

Course duration:

4 days, 9am – 5pm

We offer flexible learning options (online, instructor-led, hybrid) to fit your learning style

Certifications

Meet your Trainers

Lionel Seaw

Principal Consultant Sapience Consulting

Lionel Seaw

Principal Consultant Sapience Consulting

ITIL®4 Specialist: Acquiring and Managing Cloud Services

Q: CPD and Expiry of ITIL Certifications

PeopleCert’s Continuous Professional Development ProgrammeAll participants with PeopleCert Global Best Practise certification can renew (within 3 years of their original certification dates) and keep your certification current through PeopleCert Continuous Development Programme.Find Out More

Synopsis

As the global market for cloud technology and services grows exponentially due to a wide range of associated benefits, adopting cloud technology has become a key strategic focus for organisations across sectors and industries looking to increase and optimise their use
of cloud.

Despite these trends, organisations and individuals are often not well-supported during the procurement phase of cloud adoption and lack guidance around how to optimise benefits, both from procurement and the technology itself.

This course provides a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions, regardless of sector, industry, or cloud maturity. It is intended to provide candidates with best practice guidance on how to use the capabilities offered by the cloud to identify and pursue opportunities, manage risks, and achieve desired business outcomes.

Outlines

- - - - Key Concepts of Cloud
        • Cloud Customer Journey
        • Introduction to Cloud and Cloud Solutions
        • Governance and Shared Responsibilities
      - Explore: Benefitting From Cloud
        • Cloud’s Role and Strategy
        • Cloud Strategic Positioning and Scope
        • Formulating Cloud Strategy
        • Value, Outcomes, Cost and Risk
      - Engage: Meeting Cloud Service
        Providers
        • Understanding CSP Landscapes
        • Defining Requirements for Cloud
        • RFI and Proof of Concepts
        • Conducting Cloud Readiness Assessments
        • Engaging With Cloud Service Providers
        • Reviewing Cloud Strategies and Service Requirements
      - Offer: Selecting the Right Service and
        Service Providers
        • Minimum ROI Attainment
        • Request and Reviewing Proposals
        • ROI of Proposed Cloud Services
        • Cloud Service Business Case
      - Agree: Negotiating and Planning
        • Agreeing and Planning Value CoCreation and Cloud Services
        • Cloud Service Agreements
        • Shared Responsibility Models
        • Roles and Responsibilities Map
        • Charging Models
      - Onboard: Moving To The Cloud
        • Considerations for Onboarding
        • Migrating to cloud as part of onboarding
        • Security and Compliance Considerations
      Co-Create: Enabling Value
      • Operating Model Alignment
      • Value Co-creation Map for Cloud
      • Value Co-creation Drivers
      • Managing and Optimising Cloud Service Consumption
      Realise: Measuring and Improving
      • Maintaining Operating Model Alignment
      • VUCA and the Cloud
      • Continual Improvement for Cloud

Objectives

On completion of this course, the following learning outcomes will be achieved:

Analyse available solutions and potential benefits using a vendor-neutral approach
Effectively identify, select and deliver optimized cloud services
Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework
Adopt a customer-focused end-to-end cloud procurement user journey

Audiences

The target audience for this course and qualification are:

Individuals continuing their journey or developing knowledge in service management
ITSM managers and aspiring ITSM managers
Cloud architects and consultants
Procurement and managers invoiced in shaping direction and strategy involving cloud services
C-level and aspirants

Certification and Exam Info

Participants who successfully complete the course and pass the examination included in the course will be recognised as certified with ITIL®4 Specialist: Acquiring and Managing Cloud Services under the AXELOS certification scheme.

EXAMINATION FORMAT

40 Multiple Choice Questions
1 mark per correct answer
26 marks required to pass (out of 40 available) – 65%
90 minutes duration
Closed-book

Pre-requisites

There are no formal prerequisites for this course. ITIL4 Foundation certification is advantageous. Relevant key concepts from the ITIL 4 framework will be covered as part of the syllabus.

CPD and Expiry of ITIL Certifications

PeopleCert’s Continuous Professional Development Programme

All participants with PeopleCert Global Best Practise certification can renew (within 3 years of their original certification dates) and keep your certification current through PeopleCert Continuous Development Programme.

Find Out More

Funding Available

SSG Funding

Please visit our SkillsFuture Singapore (SSG) Funding page for full details.

Terms and conditions apply.

PSEA Funding

Please visit our IBF STS programme page for full details. PSEA page for more info.

Terms and conditions apply.

SkillsFuture Credit

Please visit our SkillsFuture Credit page for full details.

Terms and conditions apply.

Supported by UTAP

NTUC members can use the Union Training Assistance Programme (UTAP) to partially cover the cost of their training.
Visit our UTAP page for more info.

Terms and conditions apply.