Understand The Key Concepts Of IT Asset Management (ITAM)• Identify the purpose, PSFs, and value of the ITAM practice.• Apply iterative and interdependent scoping to IT asset types and IT asset register.• Understand the benefits of standard IT assets.• Understand the ITAM relationship with governance, compliance, and policies of the organisation.• Apply an organisation’s sustainability objectives to ITAM.• Identify the key challenges of ITAM.Understand ITAM Value Streams & Processes• Understand the roles and relationships of service value streams, practices, and processes in creation of value.• Identify the value of a common approach to IT asset lifecycle management.• recognise the sustainability aspects of IT asset decommissioning and disposal actions.• Know how to verify, audit, and analyse IT assets.• Understand the critical nature of records and documentation to IT asset lifecycle management.• Know how to integrate ITAM in the organisation’s value streams.• Identify the relationship between ITAM and the service configuration management practice.Understand ITAM Roles, Skills & Organisational Solutions• Understand the key skills required for ITAM.• Describe the responsibilities of IT Asset Manager, License Manager, IT Asset Owner, IT Asset Custodian and IT Asset Consumer.• Know how to apply the LACMT model ITAM activities.• Know how to position ITAM within an organisational structure.Understand How Information & Technology Supports & Enables ITAM• Identify the key inputs and outputs of the ITAM practice.• Describe the key ITAM automation tools and their role in the practice.Understand The Role Of Partners & Suppliers In ITAM• Understand the types of service relationships (basic, cooperative, partnership).• Understand the complexity of service relationships.• Describe a consistent approach to ITAM across the organisation’s ecosystem.Know How To Develop IT Asset Management (ITAM) Organisational Capabilities• Understand the key concepts of the ITIL® maturity model: capability assessment, capability levels and criteria.• Know how to apply capability criteria to plan ITAM capability development.• Identify key metrics and methods for improving ITAM capabilities.• Apply the key steps of the ITAM capability develop

On completion of this course, the following learning outcomes will be achieved:Define IT Asset Management roles, responsibilities, knowledge and skillsPlan and manage the full lifecycle of all IT assetsEffectively automate IT Asset Management activitiesApply IT Asset Management metrics and practice success factors to improve performanceMeasure, assess and develop IT Asset Management capability by using the ITIL Maturity Model

Course duration:

4 days, 9am – 5pm

We offer flexible learning options (online, instructor-led, hybrid) to fit your learning style

Certifications

Meet your Trainers

Lionel Seaw

Principal Consultant Sapience Consulting

Lionel Seaw

Principal Consultant Sapience Consulting

ITIL®4 Specialist: IT Asset Management

Q: CPD and Expiry of ITIL Certifications

PeopleCert’s Continuous Professional Development ProgrammeAll participants with PeopleCert Global Best Practise certification can renew (within 3 years of their original certification dates) and keep your certification current through PeopleCert Continuous Development Programme.Find Out More

Synopsis

The ITIL 4 Specialist: IT Asset Management module is for IT professionals who are involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets.

Based on the ITIL 4 framework, the module provides both strategic and practical best practice guidance to help organisations understand the value of IT Asset Management as well as its key concepts and challenges. Professionals should be able to use these concepts to foster effective financial stewardship and governance, control costs, manage risks, monitor and ensure compliance. The guidance from this module will also support effective decision making on the purchase, re-use, retirement and disposal of IT assets and evaluate the sustainability of IT asset decommissioning and disposal.

Outlines

- - - Understand The Key Concepts Of IT Asset Management (ITAM)
      • Identify the purpose, PSFs, and value of the ITAM practice.
      • Apply iterative and interdependent scoping to IT asset types and IT asset register.
      • Understand the benefits of standard IT assets.
      • Understand the ITAM relationship with governance, compliance, and policies of the organisation.
      • Apply an organisation’s sustainability objectives to ITAM.
      • Identify the key challenges of ITAM.
    - Understand ITAM Value Streams & Processes
      • Understand the roles and relationships of service value streams, practices, and processes in creation of value.
      • Identify the value of a common approach to IT asset lifecycle management.
      • recognise the sustainability aspects of IT asset decommissioning and disposal actions.
      • Know how to verify, audit, and analyse IT assets.
      • Understand the critical nature of records and documentation to IT asset lifecycle management.
      • Know how to integrate ITAM in the organisation’s value streams.
      • Identify the relationship between ITAM and the service configuration management practice.
    - Understand ITAM Roles, Skills & Organisational Solutions
      • Understand the key skills required for ITAM.
      • Describe the responsibilities of IT Asset Manager, License Manager, IT Asset Owner, IT Asset Custodian and IT Asset Consumer.
      • Know how to apply the LACMT model ITAM activities.
      • Know how to position ITAM within an organisational structure.
    - Understand How Information & Technology Supports & Enables ITAM
      • Identify the key inputs and outputs of the ITAM practice.
      • Describe the key ITAM automation tools and their role in the practice.
    - Understand The Role Of Partners & Suppliers In ITAM
      • Understand the types of service relationships (basic, cooperative, partnership).
      • Understand the complexity of service relationships.
      • Describe a consistent approach to ITAM across the organisation’s ecosystem.
    - Know How To Develop IT Asset Management (ITAM) Organisational Capabilities
      • Understand the key concepts of the ITIL® maturity model: capability assessment, capability levels and criteria.
      • Know how to apply capability criteria to plan ITAM capability development.
      • Identify key metrics and methods for improving ITAM capabilities.
      • Apply the key steps of the ITAM capability develop

Objectives

On completion of this course, the following learning outcomes will be achieved:

Define IT Asset Management roles, responsibilities, knowledge and skills
Plan and manage the full lifecycle of all IT assets
Effectively automate IT Asset Management activities
Apply IT Asset Management metrics and practice success factors to improve performance
Measure, assess and develop IT Asset Management capability by using the ITIL Maturity Model

Audiences

ITIL 4 Specialist: IT Asset Management is for IT professionals who are involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets.

Certification and Exam Info

Participants who successfully complete the course and pass the examination included in the course will be recognised as certified with ITIL®4 Specialist: IT Asset Management under the AXELOS certification scheme.

40 Multiple Choice Questions
1 mark per correct answer
26 marks required to pass (out of 40 available) – 65%
90 minutes duration
Closed-book

Pre-requisites

ITIL4 Foundation certification is a pre-requisite for sitting the certification examination included in the course. Relevant key concepts from the ITIL 4 framework will be covered as part of the syllabus.

Pre-Course Reading

There are no pre-course reading materials required for this course. A good grasp of ITIL4 concepts is advantageous.

CPD and Expiry of ITIL Certifications

PeopleCert’s Continuous Professional Development Programme

All participants with PeopleCert Global Best Practise certification can renew (within 3 years of their original certification dates) and keep your certification current through PeopleCert Continuous Development Programme.

Find Out More

Funding Available

SSG Funding

Please visit our SkillsFuture Singapore (SSG) Funding page for full details.

Terms and conditions apply.

PSEA Funding

Please visit our IBF STS programme page for full details. PSEA page for more info.

Terms and conditions apply.

SkillsFuture Credit

Please visit our SkillsFuture Credit page for full details.

Terms and conditions apply.

Supported by UTAP

NTUC members can use the Union Training Assistance Programme (UTAP) to partially cover the cost of their training.
Visit our UTAP page for more info.

Terms and conditions apply.

Schedule

02/23/2026 02/25/2026

ITIL®4 Specialist: IT Asset Management

Governance and Service Management Principals: PeopleCert

Duration: 4 Physical Enquiry

Find Out More

Lionel Seaw

As Principal Consultant, Lionel Seaw offers extensive technical and managerial depth across government, pharmaceutical, and financial sectors. A trusted advisor, he combines real-world experience with a strategic helicopter-view to manage complex changes. Lionel is dedicated to building high-performance teams through effective methodologies and best practices, achieving mission-critical objectives with perseverance and focus.

Feisal Ismail

Feisal Ismail is an experienced technology and management leader who has supported organisations across government, pharmaceutical, technology, and financial services sectors. An ITIL and DevOps Institute Ambassador, he helps organisations align digital and technology strategies with broader business objectives through pragmatic, results-oriented guidance grounded in globally recognised best practices and real-world operational constraints. Meticulously organised and highly collaborative, Feisal is recognised for delivering effective and sustainable outcomes in complex engagements.

Tan Hoon-Wee

Tan Hoon Wee is an accomplished IT professional with extensive international experience in managing shared services and complex project delivery. Expert in both Waterfall and Agile methodologies, he holds prestigious certifications including PMP, PRINCE2, and CSM. He specialises in advising on organisational change and process optimisation, leveraging exceptional communication skills to maintain outstanding client relationships.

Yi-Jen Huang

Huang Yi-Jen is a specialist consultant in IT Governance and Management Frameworks. With a portfolio spanning Service Management, Agile, and Risk Management, she is recognised for achieving sustainable results through an organised, proactive delivery model. Yi-Jen is a natural communicator who excels at managing diverse stakeholders and solving complex challenges with an innovative, value-driven and professional mindset.

Luqman Haniff

Luqman Haniff is an IT security specialist with over a decade of experience advising SMEs on infrastructure and information security management. A meticulous problem solver, Haniff utilises a balanced macro-and-micro approach to tackle organisational vulnerabilities. He specialises in creating targeted, custom solutions that bridge the gap between technical necessity and cost-effective business strategy for robust protection.

Why Us?

Complimentary refresher

Participants can attend a complimentary refresher if they wish (1-year validity and subject to approval)

Post Course Advisory Support

Should you have questions after the course, you may contact the trainer for assistance regarding course material

E-learning Portal Access

1 year access to our E-learning portal. Including:
– E-books available for download
– Official sample exam
– Randomised quiz formulated by Sapience Trainers based on past examinations

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