Course duration:
5 days, 9am – 6pm
We offer flexible learning options (online, instructor-led, hybrid) to fit your learning style
ITIL Managing Professional Transition (Version 5)
About The Course
The ITIL® 5 Managing Professional Transition course is designed to help IT and digital service professionals transition smoothly from ITIL® 4 Managing Professional certifications to the new ITIL® Version 5 framework. The course equips participants with the updated knowledge, practices and strategic capabilities required to manage modern IT-enabled services, digital products and enterprise-wide service relationships in increasingly complex business environments.
Building upon the established ITIL service management framework, this course introduces the enhanced concepts, governance approaches and operational models incorporated within ITIL Version 5. Participants will gain a comprehensive understanding of how Version 5 strengthens organisational agility, resilience, service value delivery and customer-centric operations while integrating emerging technologies and modern ways of working.
The course explores key areas including service strategy, stakeholder value, governance, digital operating models, service optimisation and continual improvement. Participants will also learn how ITIL Version 5 aligns with Agile, DevOps, Lean, AI-enabled operations and modern enterprise transformation initiatives.
By the end of the course, participants will understand how to apply ITIL Version 5 practices to improve operational efficiency, enhance service experiences, optimise value streams and support sustainable digital transformation initiatives across their organisations.
What Will I Learn?
Upon completion of this course, you will be able to:
- Understand the key concepts, principles and terminology of ITIL® Version 5
- Explain the ITIL Service Value System (SVS), ITIL Guiding Principles and Four Dimensions of Service Management
- Understand the lifecycle management of digital products and digital services
- Apply ITIL value chain activities across the end-to-end product and service lifecycle, including:
- Discover
- Design
- Acquire
- Build
- Transition
- Operate
- Deliver
- Support
- Understand how value streams, operating models and organisational structures support modern service management
- Identify critical success factors (CSFs), metrics and best practices for effective service and product management
- Understand how digital products and services create business value and customer outcomes
- Apply experience management principles to improve stakeholder satisfaction and service relationships
- Understand the ITIL Experience Model, including:
- Functional interactions
- Relational interactions
- Experience journeys
- Stakeholder trust and engagement
- Learn how to capture, assess and improve experience data using qualitative and quantitative techniques
- Understand service journeys and stakeholder journeys from both provider and consumer perspectives
- Apply continual improvement techniques to optimise digital experiences and service outcomes
- Understand how AI, automation and digital technologies support product, service and experience management
- Explain the relationship between AI governance, digital ethics and service management
- Understand how ITIL integrates with modern frameworks and methodologies including:
- DevOps
- PRINCE2
- Agile practices
- Apply ITIL concepts to support organisational agility, resilience and digital transformation initiatives
- Prepare effectively for the ITIL® 5 Managing Professional Transition certification examinations
How Will I Benefit?
By completing this course, you will:
- Gain updated expertise in the latest ITIL® Version 5 practices and concepts
- Strengthen your ability to manage modern IT and digital services effectively
- Improve alignment between IT services and business objectives
- Enhance organisational agility, resilience and customer experience
- Develop practical skills for optimising service value streams
- Improve governance, risk management and operational oversight
- Increase efficiency through continual improvement and automation practices
- Strengthen collaboration across IT, business and digital teams
- Support enterprise-wide digital transformation initiatives more effectively
- Position yourself as a modern service management professional with globally recognised credentials
Am I Right For This Course?
Certification Examination
Candidates who attend the course will be eligible to sit the ITIL® (Version 5) Managing Professional Transition certification examinations. There are 2 examinations for this course that require a passing grade to achieve the ITIL® (Version 5) Managing Professional designation.
Prerequisite:
- Candidates must hold either the ITIL® 4 Managing Professional, ITIL® 4 Master, ITIL v3 ® Expert or ITIL v3 ® Master designation before taking the ITIL® (Version 5) Managing Professional Transition examinations.
About the Examinations:
ITIL (Version 5) Transformation
- Exam duration: 90 minutes
- Exam format: 40 questions, multiple-choice, open book
- Question types: Multiple Choice Questions
- Passing score: 70%
- Delivery: Online, web-proctored
ITIL (Version 5) Managing Professional Transition – Product, Service Experience
- Exam duration: 120 minutes
- Exam format: 60 questions, multiple-choice, open book
- Question types: Multiple Choice Questions
- Passing score: 70%
- Delivery: Online, web-proctored
Successful participants will be awarded the ITIL® (Version 5) Managing Professional Transition certification.
Additional Information
Letter of Attendance from Sapience Consulting:
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Letter of Attendance from Sapience Consulting.
Schedule
As Principal Consultant, Lionel Seaw offers extensive technical and managerial depth across government, pharmaceutical, and financial sectors. A trusted advisor, he combines real-world experience with a strategic helicopter-view to manage complex changes. Lionel is dedicated to building high-performance teams through effective methodologies and best practices, achieving mission-critical objectives with perseverance and focus.
Feisal Ismail is an experienced technology and management leader who has supported organisations across government, pharmaceutical, technology, and financial services sectors. An ITIL and DevOps Institute Ambassador, he helps organisations align digital and technology strategies with broader business objectives through pragmatic, results-oriented guidance grounded in globally recognised best practices and real-world operational constraints. Meticulously organised and highly collaborative, Feisal is recognised for delivering effective and sustainable outcomes in complex engagements.
Tan Hoon Wee is an accomplished IT professional with extensive international experience in managing shared services and complex project delivery. Expert in both Waterfall and Agile methodologies, he holds prestigious certifications including PMP, PRINCE2, and CSM. He specialises in advising on organisational change and process optimisation, leveraging exceptional communication skills to maintain outstanding client relationships.
Huang Yi-Jen is a specialist consultant in IT Governance and Management Frameworks. With a portfolio spanning Service Management, Agile, and Risk Management, she is recognised for achieving sustainable results through an organised, proactive delivery model. Yi-Jen is a natural communicator who excels at managing diverse stakeholders and solving complex challenges with an innovative, value-driven and professional mindset.
Luqman Haniff is an IT security specialist with over a decade of experience advising SMEs on infrastructure and information security management. A meticulous problem solver, Haniff utilises a balanced macro-and-micro approach to tackle organisational vulnerabilities. He specialises in creating targeted, custom solutions that bridge the gap between technical necessity and cost-effective business strategy for robust protection.
Why Us?
Participants can attend a complimentary refresher if they wish (1-year validity and subject to approval)
Should you have questions after the course, you may contact the trainer for assistance regarding course material
1 year access to our E-learning portal. Including:
– E-books available for download
– Official sample exam
– Randomised quiz formulated by Sapience Trainers based on past examinations
