Course duration:
4 days, 9am – 6pm
We offer flexible learning options (online, instructor-led, hybrid) to fit your learning style
Principal Consultant Sapience Consulting
Principal Consultant Sapience Consulting
ITIL Strategy – Version 5
About The Course
The ITIL® Strategy (Version 5) course provides practical guidance on developing, implementing and continuously refining strategies that align technology investments with business objectives. It equips professionals with the knowledge and confidence to make strategic decisions that deliver measurable value while navigating today’s volatile, uncertain, complex and ambiguous (VUCA) environments.
Building on the ITIL framework, this course introduces a structured approach to strategy management, enabling organisations to align vision, purpose and values with digital transformation initiatives. Participants will learn how to integrate business and IT strategies, ensuring that products and services contribute directly to organisational success and long-term sustainability.
The course explores the ITIL Strategy Management Model, covering both strategy development and strategy implementation cycles. It also addresses how organisations can build critical strategic capabilities such as leadership, innovation, communication and governance, while incorporating modern approaches including Agile, DevOps and AI-enabled decision-making.
By the end of the course, participants will understand how to design and execute strategies that are resilient, adaptive and aligned with evolving business needs, enabling organisations to achieve sustained value creation.
What Will I Learn?
Upon completion of this course, you will be able to:
- Understand key ITIL concepts, including the ITIL Value System and Four Dimensions of Service Management
- Explain the key principles of strategy, digital strategy and digital transformation
- Understand how strategy operates in VUCA (volatile, uncertain, complex and ambiguous) environments
- Describe how business models and operating models support strategic objectives
- Understand strategic considerations across the ITIL Four Dimensions:
- Organisations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- Explain the ITIL Strategy Management Model and its two cycles:
- Strategy Development (observe, orient, decide, plan)
- Strategy Implementation (plan, execute, synthesise, reflect)
- Apply structured approaches to developing and implementing strategy
- Understand how to align strategic objectives with initiatives and execution plans
- Identify and apply key strategic capabilities, including:
- Leadership
- Communication
- Innovation
- Risk management
- Portfolio management
- Organisational change management
- Understand how AI, automation and digital technologies influence strategy
- Explain how ITIL integrates with Agile, DevOps and project management frameworks
- Apply ITIL principles to support continuous strategy improvement and value realisation
How Will I Benefit?
By completing this course, you will:
- Gain the ability to align technology investments with business strategy and outcomes.
- Develop confidence in making strategic decisions in complex and fast-changing environments.
- Strengthen your ability to design and implement sustainable, value-driven strategies.
- Improve organisational performance by aligning strategy with execution and operations.
- Enhance governance, communication and leadership in strategic initiatives.
- Build the capability to adapt strategies in response to market, technological and organisational changes.
- Improve collaboration across stakeholders to achieve strategic objectives.
- Leverage innovation, AI and modern practices to support strategic transformation.
- Position yourself to lead strategy development and execution within your organisation.
Am I Right For This Course?
Certification Examination
Candidates who attend the course will be eligible to sit the ITIL® Strategy (Version 5) certification examination.
Prerequisite:
- Candidates must hold either the ITIL® 4 Foundation certification or the ITIL® (Version 5) Foundation certification before taking the ITIL® Strategy (Version 5) examination.
About the examination:
- Exam duration: 90 minutes
- Exam format: 40 questions, multiple-choice, open book
- Question types: Standard MCQs, list-based and scenario-based questions
- Delivery: Online, web-proctored
Successful participants will be awarded the ITIL® Strategy (Version 5) certification
Additional Information
Letter of Attendance from Sapience Consulting:
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Letter of Attendance from Sapience Consulting.
Funding Available
Terms and conditions apply.
Please visit our IBF STS programme page for full details. PSEA page for more info.
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Please visit our SkillsFuture Credit page for full details.
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NTUC members can use the Union Training Assistance Programme (UTAP) to partially cover the cost of their training.
Visit our UTAP page for more info.
Terms and conditions apply.
Schedule
As Principal Consultant, Lionel Seaw offers extensive technical and managerial depth across government, pharmaceutical, and financial sectors. A trusted advisor, he combines real-world experience with a strategic helicopter-view to manage complex changes. Lionel is dedicated to building high-performance teams through effective methodologies and best practices, achieving mission-critical objectives with perseverance and focus.
Feisal Ismail is an experienced technology and management leader who has supported organisations across government, pharmaceutical, technology, and financial services sectors. An ITIL and DevOps Institute Ambassador, he helps organisations align digital and technology strategies with broader business objectives through pragmatic, results-oriented guidance grounded in globally recognised best practices and real-world operational constraints. Meticulously organised and highly collaborative, Feisal is recognised for delivering effective and sustainable outcomes in complex engagements.
Tan Hoon Wee is an accomplished IT professional with extensive international experience in managing shared services and complex project delivery. Expert in both Waterfall and Agile methodologies, he holds prestigious certifications including PMP, PRINCE2, and CSM. He specialises in advising on organisational change and process optimisation, leveraging exceptional communication skills to maintain outstanding client relationships.
Huang Yi-Jen is a specialist consultant in IT Governance and Management Frameworks. With a portfolio spanning Service Management, Agile, and Risk Management, she is recognised for achieving sustainable results through an organised, proactive delivery model. Yi-Jen is a natural communicator who excels at managing diverse stakeholders and solving complex challenges with an innovative, value-driven and professional mindset.
Luqman Haniff is an IT security specialist with over a decade of experience advising SMEs on infrastructure and information security management. A meticulous problem solver, Haniff utilises a balanced macro-and-micro approach to tackle organisational vulnerabilities. He specialises in creating targeted, custom solutions that bridge the gap between technical necessity and cost-effective business strategy for robust protection.
Why Us?
Participants can attend a complimentary refresher if they wish (1-year validity and subject to approval)
Should you have questions after the course, you may contact the trainer for assistance regarding course material
1 year access to our E-learning portal. Including:
– E-books available for download
– Official sample exam
– Randomised quiz formulated by Sapience Trainers based on past examinations
