Course duration:
4 days, 9am – 6pm
We offer flexible learning options (online, instructor-led, hybrid) to fit your learning style
Principal Consultant Sapience Consulting
Principal Consultant Sapience Consulting
ITIL Product – Version 5
About The Course
The ITIL® Product (Version 5) course provides practical guidance on how to design, develop, deliver and manage digital products across their entire lifecycle. It equips professionals with the knowledge and skills to integrate product thinking with service management, enabling organisations to innovate and co-create value in a fast-evolving digital landscape.
Building on the ITIL framework, this course introduces a unified approach to product and service management, aligning people, processes and technology to deliver measurable business outcomes. Participants will gain a clear understanding of how digital products are conceptualised, designed, built, transitioned, operated and continually improved to meet customer and organisational needs.
The course emphasises end-to-end lifecycle management, focusing on value streams, product-centric operating models and the integration of modern practices such as Agile, DevOps and AI-enabled delivery. It also highlights how organisations can break down silos, enhance collaboration and create high-impact digital products that drive innovation and business success.
By the end of the course, participants will understand how to manage product lifecycles effectively, align product strategies with business goals, and ensure continuous value delivery in complex digital environments.
What Will I Learn?
Upon completion of this course, you will be able to:
- Understand the key concepts of digital products and services and how they create value
- Describe the characteristics of successful digital products and product-driven organisations
- Explain the ITIL Product and Service Lifecycle and its management activities:
- Discover
- Design
- Acquire
- Build
- Transition
- Operate
- Deliver
- Support
- Understand how value chain activities support end-to-end product lifecycle management
- Apply practical approaches to managing each stage of the product lifecycle
- Identify key success factors, metrics and outputs across lifecycle activities
- Understand how to align product initiatives with business strategy and value streams
- Describe how organisations structure teams and operating models for product success
- Understand how AI, automation and modern technologies support product management
- Explain how ITIL integrates with Agile, DevOps and project management approaches
- Apply ITIL principles to improve collaboration, reduce silos and enhance delivery outcomes
How Will I Benefit?
By completing this course, you will:
- Gain the ability to manage digital products end-to-end, from concept to value realisation.
- Develop a strong product-led mindset aligned with business strategy and customer value.
- Improve collaboration across teams by integrating product and service management practices.
- Enhance your ability to deliver high-impact, scalable and sustainable digital products.
- Reduce organisational silos and enable more agile, efficient ways of working.
- Strengthen decision-making using value streams, metrics and lifecycle insights.
- Apply modern practices such as Agile, DevOps and AI to product development and delivery.
- Position yourself to drive innovation and digital transformation within your organisation.
Am I Right For This Course?
Certification Examination
Candidates who attend the course will be eligible to sit the ITIL® Product (Version 5) certification examination.
Prerequisite:
- Candidates must hold either the ITIL® 4 Foundation certification or the ITIL® (Version 5) Foundation certification before taking the ITIL® Product (Version 5) examination.
About the examination:
- Exam duration: 90 minutes
- Exam format: 40 questions, multiple-choice, open book
- Question types: Standard MCQs, list-based and scenario-based questions
- Delivery: Online, web-proctored
Successful participants will be awarded the ITIL® Product (Version 5) certification.
Additional Information
Letter of Attendance from Sapience Consulting:
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Letter of Attendance from Sapience Consulting.
Funding Available
Terms and conditions apply.
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NTUC members can use the Union Training Assistance Programme (UTAP) to partially cover the cost of their training.
Visit our UTAP page for more info.
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Schedule
As Principal Consultant, Lionel Seaw offers extensive technical and managerial depth across government, pharmaceutical, and financial sectors. A trusted advisor, he combines real-world experience with a strategic helicopter-view to manage complex changes. Lionel is dedicated to building high-performance teams through effective methodologies and best practices, achieving mission-critical objectives with perseverance and focus.
Feisal Ismail is an experienced technology and management leader who has supported organisations across government, pharmaceutical, technology, and financial services sectors. An ITIL and DevOps Institute Ambassador, he helps organisations align digital and technology strategies with broader business objectives through pragmatic, results-oriented guidance grounded in globally recognised best practices and real-world operational constraints. Meticulously organised and highly collaborative, Feisal is recognised for delivering effective and sustainable outcomes in complex engagements.
Tan Hoon Wee is an accomplished IT professional with extensive international experience in managing shared services and complex project delivery. Expert in both Waterfall and Agile methodologies, he holds prestigious certifications including PMP, PRINCE2, and CSM. He specialises in advising on organisational change and process optimisation, leveraging exceptional communication skills to maintain outstanding client relationships.
Huang Yi-Jen is a specialist consultant in IT Governance and Management Frameworks. With a portfolio spanning Service Management, Agile, and Risk Management, she is recognised for achieving sustainable results through an organised, proactive delivery model. Yi-Jen is a natural communicator who excels at managing diverse stakeholders and solving complex challenges with an innovative, value-driven and professional mindset.
Luqman Haniff is an IT security specialist with over a decade of experience advising SMEs on infrastructure and information security management. A meticulous problem solver, Haniff utilises a balanced macro-and-micro approach to tackle organisational vulnerabilities. He specialises in creating targeted, custom solutions that bridge the gap between technical necessity and cost-effective business strategy for robust protection.
Why Us?
Participants can attend a complimentary refresher if they wish (1-year validity and subject to approval)
Should you have questions after the course, you may contact the trainer for assistance regarding course material
1 year access to our E-learning portal. Including:
– E-books available for download
– Official sample exam
– Randomised quiz formulated by Sapience Trainers based on past examinations
