Lionel Seaw
Lionel Seaw
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An experienced IT practitioner with extensive in depth technical knowledge and broad based managerial experience supporting mission critical organisations across government, pharmaceutical, banking and financial, defence, aviation and transport industries.
A firm believer in developing high performance team by identifying and leveraging on potential through effective work methodologies that leverages on technology and best practices to achieve organisational objectives.
Combining real life experience and innate ability to develop a helicopter-view of situations allows Lionel to act as a trusted advisor to clients and partners alike.
Sense of humor and unflappable enthusiasm, based on involvement and the strong feeling that is all about achieving results together, coupled with tact and perseverance to manage complex changes in little steps.
Function and Specialisation
- Governance, Risk and Compliance
- IT Service Management
- Service Delivery Management
- DevOps
- Process Optimisation and Improvement
- Project Management and Assurance
- IT Security
Certifications
- ITIL Expert
- ITIL V4 Managing Professional
- Certified Information Systems Security Professional (CISSP)
- Certified Cloud Security Professional (CCSP)
- Certified Information Systems Auditor (CISA)
- Certified in Risk and Information Systems Controls (CRISC)
- Certified Information Security Manager (CISM)
- Certified in Governance for Enterprise IT (CGEIT)
- Certified Data Privacy Solutions Engineer (CDPSE)
- COBIT5 Foundation
- Certified COBIT5 Assessor
- ISO20000 Practitioner/Implementer
- ISO20000 Auditor
- ISO27001 Practitioner/Implementer
- ISO27001 Auditor
- Certified Chief Information Security Officer (C|CISO)
- Certified Cybersecurity Operations Analyst™ (CCOA)
- GamingworksApproved Business Simulation Leader
Education
Goldsmith College, University of LondonB.Sc in Computing and Information Science
Professional Experience
- Principal Consultant
Sapience Consulting
2008 – Present
Consulting services for diverse clienteles ranging from governments, finance, telecommunication, energy and manufacturing with expertise in best-practice frameworks and standards-based implementation in the area of IT Service Management, Service Continuity and Information Security Management.Enablement and training workshops in IT Service Management, Governance and Risk Frameworks, DevOps and ISO standards. Also responsible for the identification and execution of strategic roadmaps and partnerships for the company. - Management Consultant
Quint Wellington Redwood
2006 – 2008
Management consulting delivering training and consultancy services related to IT Service Management and organisational change and best practices. Supported clients across Asia Pacific and Middle East. Was also responsible for establishing strategic partnerships with leading training organisations for the delivery of training services. - Service Delivery Operations Manager
Hewlett-Packard (S) Pte Ltd
2002 – 2006
Supervised an expanded team of network support engineers supporting mission critical customers across Asia Pacific. Customer Satisfaction Manager responsible for communications and handling escalated technical, commercial or perception issues. Partner Manager for Cisco’s Gold Partner programme driving the achievement of Best Customer Satisfaction for three consecutive years. - Service Delivery Team Lead
Compaq Computer Corporation
2000 – 2002
Supervised a team of customer support engineers providing network related deployment and support services, focusing on the assurance of fulfilment of contractual obligations. Manage customer communication and escalations for service delivery issues. - Customer Support Engineer
Digital Equipment Corporation
1998 – 2000
Managed key enterprise accounts and provide technical support and advise with specialist expertise on cross platforms systems in mission critical environments. Collaborate with the technical team in delivering projects successfully. - Technical Services Engineer
GtechFar East Pte Ltd
1996 – 1998
Technical specialist providing infrastructure and hardware support to customers of Gtechacross Asia Pacific for Gtech’s lottery and gaming solutions. Also participated in the roll out and deployment of enterprise cross platform gaming solutions in mission critical environments.