Understand basic concepts Digital organisation, High velocity IT, Digital/ IT transformation, Digital product/ technologyUnderstand when the transformation to high velocity IT is desirable and feasibleUnderstand the five objectives associated with digital products to achieveUnderstand the digital product lifecycle Understand how high velocity IT relates to the four dimensions, service value system/ chain and digital product lifecycleUnderstand the ITIL guiding principles for delivering high velocity IT Understand Ethics,Safety culture, Lean culture, Toyota Kata, Lean / Agile, etc.Know how to help get customer’s job doneTrust and be trustedContinually raise the bar, accept ambiguity and uncertaintyCommit to continual learningKnow how to contribute to achieving value with digital products with the following practices Portfolio managementRelationship managementArchitecture managementBusiness analysisDeployment managementService validation and testingSoftware development and managementAvailability managementCapacity and performance managementMonitoring and event managementProblem managementService continuity managementInfrastructure and platform managementService designService deskInformation security management.

On completion of this course, the following learning outcomes will be achieved:Understand concepts regarding the high velocity nature of the digital enterprise, including the demand it places on ITUnderstand the digital product lifecycle in terms of the ITIL ‘operating model’Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity ITKnow how to contribute to achieving value with digital products.

The target audience for this course and qualification are:Individuals continuing their journey in service managementITSM managers and aspiring ITSM managersIT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environmentsExisting ITIL qualification holders wishing to develop their knowledge.

Course duration:

4 days, 9am – 5pm

We offer flexible learning options (online, instructor-led, hybrid) to fit your learning style

Certifications

Meet your Trainers

Lionel Seaw

Principal Consultant Sapience Consulting

Lionel Seaw

Principal Consultant Sapience Consulting

ITIL®4 Specialist: High Velocity IT

Q: CPD and Expiry of ITIL Certifications

PeopleCert’s Continuous Professional Development ProgrammeAll participants with PeopleCert Global Best Practise certification can renew (within 3 years of their original certification dates) and keep your certification current through PeopleCert Continuous Development Programme.Find Out More

Synopsis

Take what was established as THE best practice guidance of IT Service Management – then make it better. ITIL4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The ITIL4 Specialist: High Velocity IT (HVIT) course helps ITSM practitioners assimilate further into the emerging practices of ITIL4 – specifically in the areas of guiding practitioners who work in organisations that are becoming more digitally enabled. It will help those who are familiar with traditional IT and service management concepts to discuss ‘digital’ confidently, develop practical competencies, and integrate new concepts, techniques, and technologies into their ways of working. It also covers Agile and Lean, and technical practices and technologies such as the Cloud, Automation, and Automatic Testing.

This interactive course is essential to the development of the modern day technologist and ITSM practitioner and leader in modern IT organisations seeking innovation and delivering full value to the business. Successfully obtaining the ITIL 4 High-Velocity IT qualification is one of the pre-requisites for the designation of ITIL4 Managing Professional.

Outlines

- - Understand basic concepts
    - Digital organisation, High velocity IT, Digital/ IT transformation, Digital product/ technology
    - Understand when the transformation to high velocity IT is desirable and feasible
    - Understand the five objectives associated with digital products to achieve
  - Understand the digital product lifecycle
    - Understand how high velocity IT relates to the four dimensions, service value system/ chain and digital product lifecycle
  - Understand the ITIL guiding principles for delivering high velocity IT
    - Understand Ethics,
      Safety culture, Lean culture, Toyota Kata, Lean / Agile, etc.
    - Know how to help get customer’s job done
    - Trust and be trusted
    - Continually raise the bar, accept ambiguity and uncertainty
    - Commit to continual learning
  - Know how to contribute to achieving value with digital products with the following practices
    - Portfolio management
    - Relationship management
    - Architecture management
    - Business analysis
    - Deployment management
    - Service validation and testing
    - Software development and management
    - Availability management
    - Capacity and performance management
    - Monitoring and event management
    - Problem management
    - Service continuity management
    - Infrastructure and platform management
    - Service design
    - Service desk
    - Information security management.

Objectives

On completion of this course, the following learning outcomes will be achieved:
- Understand concepts regarding the high velocity nature of the digital enterprise, including the demand it places on IT
- Understand the digital product lifecycle in terms of the ITIL ‘operating model’
- Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT
- Know how to contribute to achieving value with digital products.

Audiences

The target audience for this course and qualification are:

Individuals continuing their journey in service management
ITSM managers and aspiring ITSM managers
IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
Existing ITIL qualification holders wishing to develop their knowledge.

Certification and Exam Info

Participants who successfully complete the course and pass the examination included in the course will be recognised as certified with ITIL®4 Specialist: High Velocity IT under the AXELOS certification scheme.

EXAMINATION FORMAT

40 Multiple Choice Questions
1 mark per correct answer
28 marks required to pass (out of 40 available) – 70%
90 minutes duration
Closed-book.

Pre-requisites

Candidates must already have achieved ITIL4 Foundation certification to qualify to sit the examination.

CPD and Expiry of ITIL Certifications

PeopleCert’s Continuous Professional Development Programme

All participants with PeopleCert Global Best Practise certification can renew (within 3 years of their original certification dates) and keep your certification current through PeopleCert Continuous Development Programme.

Find Out More

Funding Available

SSG Funding

Please visit our SkillsFuture Singapore (SSG) Funding page for full details.

Terms and conditions apply.

PSEA Funding

Please visit our IBF STS programme page for full details. PSEA page for more info.

Terms and conditions apply.

SkillsFuture Credit

Please visit our SkillsFuture Credit page for full details.

Terms and conditions apply.

Supported by UTAP

NTUC members can use the Union Training Assistance Programme (UTAP) to partially cover the cost of their training.
Visit our UTAP page for more info.

Terms and conditions apply.