We are in a time of exciting change full of opportunity. Digital services are helping organisations to compete in the modern digital economy. This new digital era, known as the ‘Fourth Industrial Revolution’ which is characterised by the unavoidable interaction between humans, digital technologies and physical assets, has created an increasingly fast-paced and complex environment, requiring organisations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed. The Digital and IT Strategy course adds a new perspective to the ITIL 4 guidance and elevates the discussion to an organisational strategy level.

The course enables IT and digital leaders to influence and drive strategic business decisions through creating an appropriate digital strategy aligned to the wider business goals, understanding how business and IT leaders respond to digital disruption and exploiting the ITIL 4 framework to support organisations on their challenging digital transformation journey.

The course will cover how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges in the age of volatility, uncertainty, complexity and ambiguity (VUCA).