Course duration:
3 days, 9am – 5pm
We offer flexible learning options (online, instructor-led, hybrid) to fit your learning style
Principal Consultant Sapience Consulting
Senior Consultant Sapience Consulting
APMG ISO/IEC20000 Foundation
Synopsis
ISO/IEC 20000 is the international standard for IT service management (ITSM). It defines the requirements for and provides details of the IT service management system (SMS) needed to deliver managed services of an acceptable quality, together with guidance on how to demonstrate conformity with the standard.
This 3 day course is primarily aimed at anyone who requires an understanding in ITSM in general and in ISO/IEC 20000 SMS. In particular IT professionals working in an organisation which is implementing or already has ISO/IEC 20000 certification will also find this course useful to improve not only their understanding of the subject but also the application of ISO/IEC 20000 within their organisation.
The training is delivered in a way that includes sufficient generic ITSM content to allow ISO/IEC 20000 to be understood in the context of how the standard operates in a typical IT service provider organisation.
Outlines
- The fundamental requirements for an SMS and the need for continual improvement.
- The processes, their objectives and high level requirements.
- Applicability and scope definition requirement.
- The purpose of internal and external audits, their operation and the associated terminology.
- The relationship with best practices, ITIL® , and related standards, ISO 9001 and ISO/IEC 27001.
Objectives
Candidates who pass the Foundation examination will have shown that they understand the principles of IT Service Management and the requirements ISO/IEC 20000-1:2018 (Part 1).
Audiences
Staff working within a service provider organisation that requires a basic understanding of the standard.
It is equally relevant for those working within service providers which are already certified to ISO/IEC 20000, involved in the auditing of the organisation for ISO/IEC20000 processes or for those considering its implementation.
Certification and Exam Info
Delegates who successfully complete the course and pass the exam will be recognised as of ISO/IEC 20000 Foundation Certified under the APMG certification scheme.
The format of the examination is:
- Mulitple choice format
- 60 minutes duration
- 40 questions per paper
- 26 marks required (out of 40 available) to pass
- Closed book.
Pre-requisites
There are not training prerequisites for Candidates to attend this course.
Funding Available
Please visit our SkillsFuture Singapore (SSG) Funding page for full details.
Terms and conditions apply.
Please visit our IBF STS programme page for full details. PSEA page for more info.
Terms and conditions apply.
Please visit our SkillsFuture Credit page for full details.
Terms and conditions apply.
NTUC members can use the Union Training Assistance Programme (UTAP) to partially cover the cost of their training.
Visit our UTAP page for more info.
Terms and conditions apply.
Schedule
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Why Us?
Participants can attend a complimentary refresher if they wish (1-year validity and subject to approval)
Should you have questions after the course, you may contact the trainer for assistance regarding course material
1 year access to our E-learning portal. Including:
– E-books available for download
– Official sample exam
– Randomised quiz formulated by Sapience Trainers based on past examinations
